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Special Assistance RequestFrequently Asked Questions

Requesting Special Assistance with LIFT

LIFT will accommodate passengers with special needs on flights. Acceptance of the number of passengers with special needs per flight is limited. We must be advised of special needs requirements by no later than 48 hours prior to departure via our Customer Support Desk on support@lift.co.za.

We are unable to accept those passengers with a level of disability which requires the presence of a Care Assistant‚ unless a Care Assistant is travelling to accompany the passenger.

  • Wheelchair Request+

    WCHR - A passenger who requires a wheelchair to and from the aircraft but can walk up/down stairs and can manage in the cabin unaided.

    WCHS - A passenger who requires a wheelchair to and from the aircraft‚ assistance up/down stairs‚ but is able to make his/her own way to/from the cabin seat. A Passenger-Aid-Unit (PAU) may be required to board this passenger.

    WCHC - A passenger who requires a wheelchair to and from the aircraft and assistance up/down stairs and in the aircraft. A PAU may be required to board this passenger. An able bodied assistant would need to accompany the passenger at all times. Passengers and their assistants may not be seated in any emergency rows.

    Please note that wheelchair requests will only be made available from the LIFT check-in counters and from the aircraft to the arrival halls.

    Special Assistance form to be completed in full and sent to to us on support@lift.co.za

    Can I talke my own wheelchair on board the aircraft?

    A passenger's own wheelchair or mobility aid will be carried free of charge and will be stowed in the aircraft hold for the duration of the flight.

    No battery powered wheelchair or mobility aid weighing in excess of 32kg's will be allowed onboard. If the maximum weight is exceeded‚ the item will need to be carried as cargo. Arrangements for the transportation of these wheelchairs will need to be arranged by the passenger.

  • Unaccompanied Minors+

    Please complete the form in full and send the information to our Customer Support Desk (support@lift.co.za) so that they can confirm the request for you.

    Airport process for unaccompanied minors

    On the day of departure‚ the following processes will be followed:

    Unaccompanied Minors do not require a parental / guardian declaration.

    Children between the ages of 5 and 11 years (not yet 12 at the time of travel) will be accepted to travel provided a responsible adult escorts the child at both Airport of departure and arrival.

    The responsible adult(s) should present the child at check-in and complete the required declaration forms prior to boarding and remain with the child for as long as possible.

    The responsible adult(s) should be requested to remain at the airport until the aircraft is airborne.

    Unaccompanied Minors will be allocated seating in accordance with the seating plan for the appropriate aircraft.

    When required to proceed to the boarding gates‚ a ground staff member/handling agent shall be responsible (in agreement with the responsible adult(s)) to take care of the child and supervise the boarding proceedings of the child onto the aircraft.

    The Ground staff member shall ensure that the child is kept safe.

    The Ground staff member shall inform the Senior Cabin Crew Member of the Unaccompanied Minor prior to boarding and shall escort the Unaccompanied Minor to the aircraft; ensuring they have their travel documents and tickets in a sealed pouch (Note: small children will normally carry this around their neck).

    The cabin crew member shall sign the Unaccompanied Minor form as acknowledgment of the Unaccompanied Minor being on board.

    On arrival of the flight at the destination airport‚ ground personnel should meet the child at the aircraft and escort the Unaccompanied Minor from the aircraft‚ through the airport terminal and to where the child is handed over to the relatives or guardians and the Unaccompanied Minor form is signed as an acknowledgment that the Unaccompanied Minor is handed over to the responsible adult as indicated on the form.

    LIFT Airlines will provide the required documentation to be completed.

  • Meet and Assist+

    A Meet and Assist traveller requires assistance to and from the aircraft‚ but no wheelchair is required.

    This service will only be available from the LIFT check-in counters and from the aircraft to the arrival hall.

    Please complete the form in full and send the information to our Customer Support Desk (support@lift.co.za) so that they can confirm the request for you.

  • Young Person +

    A Young Person is a child between the ages of 12 and 16 years. These travellers may travel alone‚ but they cannot stand in as an adult companion for another child between the ages of 2 and 11 (no yet 12 at time of travel). They may not be seated in emergency rows or seats and no supporting documentation will be required for these travellers.

  • Pregnant Passengers+

    Expectant mothers may travel up to 28 (twenty eight) weeks with no medical certificate. From 28 (twenty eight) to 35 (thirty five) weeks a doctor’s note is required.

    From the start of the 36th (thirty-sixth) week of pregnancy expectant mothers will not be accepted for travel.

    We urge all expecting mothers to consult with their physician to determine whether it is safe to travel by air‚ including with due consideration to the possibility of turbulence‚ cabin pressurization‚ a significantly increased risk of deep vein thrombosis associated with pregnancy and lack of ready access to medical care.

    Women with a history of complications or premature delivery should not fly at all. By travelling with us‚ pregnant women acknowledge and accept these risks.

  • Service/Guide Dogs+

    All service dogs (guide dogs‚ assistance dogs) are carried free of charge‚ provided the dog is travelling with the owner‚ and that the passenger is fully dependent on the animal.

    Arrangements for the carriage of service animals are to be concluded no later than 48 hours prior to flight departure and such request are to be sent to the Customer Support Desk on support@lift.co.za

    Travellers will be required to produce the following documentation for the these dogs

    Passengers must carry a VET Card and all Health and Customs documentation as required by local legislation.

    The passenger must also hold a current Service Dog ID (certificate) issued by an approved organisation.

    This documentation should be available during the entire duration of the travellers journey should he/she be requested to produce such documentation

    The Service/Guide Dog must be fully trained and harnessed and will be seated on the floor in front of the passenger's seat.

    Am I allowed to travel with an emotional support animal?

    On certain flights travellers with a diagnosed mental or emotional disorder and that is dependent on an emotional support animal will be assisted as far as possible to allow the animal in the cabin of the aircraft.

    The following requirements shall be adhered to before this can be considered.

    The passenger shall be requested to provide recent (not older than 12 months) documentation from a licensed mental health professional recommending the dependency of the passenger on the service dog;

    The passenger must be diagnosed by a licensed mental health professional with a registered mental health problem;

    Only dogs shall be accepted as an emotional support animal.

    Arrangements for the carriage of service animals are to be concluded no later than 48 hours prior to flight departure and such request are to be sent to the Customer Support Desk on support@lift.co.za