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Special Assistance

We understand that our travellers may require special assistance when flying‚ and aim to make this process as easy as possible. We do our very best to accommodate wheelchair requests‚ unaccompanied minors‚ young persons‚ and those needing a meet-and-assist service.

Special assistance may also be requested via our Customer Support Desk no later than 48 hours prior to departure. Please send us a WhatsApp message on 076 650 0972 or pop a mail to .

Kindly note that due to strict safety regulations‚ we're limited to the number of individuals with special needs that we are permitted to carry per flight.

For more information‚ please visit our FAQs.



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Meet and assist/Young Traveller

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Important Notice: Changes to Unaccompanied Minor Service

Effective August 1‚ 2023‚ we will be implementing a fee of R500 per sector (one-way) for our Unaccompanied Minor Service. This nominal fee will help us maintain and enhance the quality of our service‚ ensuring the safety and comfort of our young travellers. Thank you for your understanding and continued support.